Sleep Natural™ strongly suggests getting a Sleep Natural™ mattress protector with any Sleep Natural™ mattress purchase. It will protect your mattress and keep it in a sanitary condition which is extremely important with all mattress warranties. If your mattress is stained or soiled, it will completely void your Sleep Natural™ Warranty.

This limited warranty covers the following items during normal wear:

1. Deterioration causing the mattress to have a visible indentation greater than 1.5” that is not associated with an indentation or sag which results from the use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that the purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation.
2. Any physical flaw in the mattress that causes the Sleep Natural™ material to split or crack, despite normal usage and proper handling.
3. The manufacturer may replace or repair any issue covered by the warranty.  The manufacturer has the final decision.

This limited warranty does not cover:

1. A normal increase in softness of the Sleep Natural™ pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
2. Comfort preference or quilting shift.
3. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, or liquid damage or stains.
4. If the mattress is not “In Like New Conditions”.
5. Damage associated with an improper bed frame, foundation, or adjustable base. See the above description and illustrations for a proper bed frame.
6. Replacement of the accompanying piece in the Sleep Natural™ sleep system where only one piece is defective unless that accompanying piece is also defective.
7. Floor models or “demos” that are sold at a discount.
8. Product sold by unauthorized resellers who are not authorized, retailers.
9. Any transportation cost
10. Ripped handles
11. Body impression or sagging under 1.5″
12. Body impression or sagging under 2.5” when paired with an adjustable base
13. Mattresses not purchased with a NEW foundation
14. Any foam or quilting shifting due to improper storage or moving.  Always store your mattress flat to eliminate possible foam shifting.
15. Mattresses NOT purchased with a NEW Foundation/Platform or Adjustable Base

During the first twenty years of this full warranty, Sleep Natural™ will not charge purchaser to repair or replace purchaser’s mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are the purchaser’s responsibility. No new warranty is provided with a replacement mattress. The warranty for the replacement mattress runs from the date of original purchase of the replaced mattress, if a purchaser elects to upgrade to a more expensive product, they may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.

During the first fifteen (15) years of this full warranty, Sleep Natural™ will not charge the purchaser to repair or replace the purchaser’s mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are the purchaser’s responsibility.  No new warranty is provided with a replacement mattress. The warranty for the replacement mattress runs from the date of the original purchase of the replaced mattress. If a purchaser elects to upgrade to a more expensive product, they may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.

During the first ten (10) years of this full warranty, Sleep Natural™ will not charge the purchaser to repair or replace the purchaser’s mattress if it is deemed defective, but any transportation costs associated with repairs or replacements are the purchaser’s responsibility. No new warranty is provided with a replacement mattress. The warranty for the replacement mattress runs from the date of the original purchase of the replaced mattress. If a purchaser elects to upgrade to a more expensive product, they may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. In the event of an upgrade as described in this paragraph, a new warranty will be provided for the upgraded pieces only.

Sleep Natural Adjustable Bases- Models SN Motion, SN Motion Value, SN Motion+

1st Year Full Warranty

For the first year from the Warranty Commencement Date, your Sleep Natural Motion Base is covered against defects in materials or workmanship. During this period, Sleep Natural will repair or replace (at no cost to you) any defective parts, and all authorized labor costs associated with the repair or replacement will be covered. However, transportation or shipping fees are not included and are the customer’s responsibility.

2nd to 20th Year Limited Warranty

From the 2nd through the 20th year of ownership, Sleep Natural will cover 50% of the cost of both parts and labor for necessary repairs (prorated). Customers are responsible for the remaining 50% of parts and labor costs, as well as all transportation or shipping fees.

If a model has been discontinued and parts are no longer available after the non-prorated coverage expires, Sleep Natural will offer a 70% discount on any new adjustable base of your choice (discount applies to the current POS list price; no additional discounts or offers apply).

Warranty Exclusions and Limitations

• Warranties are only valid for Sleep Natural Motion bases purchased from an authorized dealer.
• Floor models, discontinued bases, “as-is” sales, and going-out-of-business sales may have limited or voided warranties.
• Any adjustable base that shows signs of abuse, including but not limited to structural damage, burns, cuts, or stains, will have its warranty voided.
• Using an adjustable base without a surge protector VOIDS the warranty.

Extended Warranty Coverage – 5 Year Full Coverage

For customers who have purchased an extended warranty:

• Coverage: The extended warranty covers the adjustable base (including remotes, if applicable) but excludes accessories or connected devices.
• Duration: Begins immediately after the expiration of the standard manufacturer’s full warranty and continues for the specified duration.
• Limitations: Does not cover damage from misuse, abuse, accidents, unauthorized repairs, commercial use, or alterations.
• Exclusions: Normal wear and tear, cosmetic damage, and transportation-related issues are not covered.
• Service: In case of a defect, repair or replacement will be determined by Sleep Natural. No monetary refunds will be given. While parts and labor are covered, a transportation service fee applies for in-home service (see store for details).
• Claims Process: Claims must be filed within the warranty period with proof of purchase. Customers are responsible for shipping costs to and from the service center.
• Transferability: The extended warranty is non-transferable and applies only to the original purchaser.
• Disclaimer: Sleep Natural disclaims all implied warranties, including merchantability and fitness for a particular purpose.
• Limitation of Liability: Sleep Natural is not responsible for incidental or consequential damages beyond the warranty’s terms.
• Governing Law: This warranty is governed by the laws of the jurisdiction in which the product was purchased.
• Policy Changes: Sleep Natural reserves the right to modify warranty terms without prior notice.

To initiate a warranty claim, please contact the store where your purchase was made. They will provide the necessary information to process your claim efficiently. Most claims can be handled via email, but if a technician visit is required, a transportation service fee will apply.

Sleep Natural Elevations Storage Frame Collection Warranty:

Sleep Natural Elevations LUX:
This model is covered by a 15-year full warranty with a weight capacity of 3,000 lbs. The warranty covers parts and labor for the entire duration of 15 years (Non-Prorated).

Sleep Natural Elevations HD:
This model is covered by a 10-year full warranty with a weight capacity of 2,500 lbs. The warranty covers parts and labor for the entire duration of 10 years (Non-Prorated).

Sleep Natural Elevations Standard:
This model is covered by a 5-year full warranty with a weight capacity of 1,000 lbs. The warranty covers parts and labor for the entire duration of 5 years (Non-Prorated).

Warranty Details:

• Warranties are valid only for Sleep Natural Elevations frames purchased from a registered dealer.
• All transportation or shipping fees are NOT covered under this warranty and are the customer’s responsibility.
• Floor models, discontinued frames, “as-is” sales, and going-out-of-business sales may limit or void the Sleep Natural Elevations warranty. Specifically, “as-is” sales and going-out-of-business sales void all warranties, including any extended warranty programs offered.
• Any frame deemed to have been abused or subject to obvious structural damage, such as burns, cuts, or stains, voids the warranty.

Warranty Claim Process:
To start a warranty claim on a Sleep Natural Elevations frame, please contact the store where you purchased it. They will provide the necessary information to process your claim. If you prefer our professional team to visit your home to gather the information, this can be arranged for a transportation service fee. Most claims can be processed through email for convenience.

Once the warranty claim is approved, repairs and labor will follow the terms outlined above. If you require our professional team to perform repairs at your home, there will be an additional transportation service fee.

Extended Warranty Coverage and Disclaimer – 5 Year Full Coverage

• Coverage: The extended warranty covers the frame only. It does not cover accessories or connected devices.
• Duration: The standard warranty duration begins at the time of delivery. If the frame is purchased and taken home directly, the warranty begins at the time of purchase.
• Limitations: Does not cover misuse, abuse, accidents, alterations, unauthorized repairs, or commercial use.
• Exclusions: Normal wear and tear, cosmetic damage, and transportation issues are not covered.
• Service: In case of a defect or malfunction, repair or replacement is the only remedy. Parts and labor are covered, but a transportation fee applies.
• Claims Process: Claims must be filed within the warranty period with proof of purchase. The customer is responsible for shipping costs to and from the service center.
• Transferability: Non-transferable, applicable only to the original purchaser.
• Disclaimer of Implied Warranties: All implied warranties, including merchantability and fitness for a particular purpose, are disclaimed.
• Limitation of Damages: The warranty provider is not liable for incidental or consequential damages.
• Governing Law: This warranty is governed by the laws of the jurisdiction where the product was purchased.
• Variation in Terms: The warranty provider may alter the terms of this warranty without prior notice.

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